ATTENTION ⚠️
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, September 1st, 2025. We will resume regular U.S. support hours on Tuesday, September 2nd, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Attention NCH Core Admins: Please complete all billing for the previous month within the first 3 business days of the current month.
(hide this warning on this page)Contacts for help with iLabs scheduling
Dr. Carmen Arsuaga | Animal Resources Core Director
Carmen.Arsuaga@nationwidechildrens.org | p 614-355-5832 | c 225-506-7440
Terri Shaffer | Preclinical Imaging and Behavior Core Manager
terri.shaffer@nationwidechildrens.org | p 614-355-0430 | c 614-620-0651
Anna Pugerud | Preclinical Imaging and Behavior Core Technologist
anna.pugerud@nationwidechildrens.org | p 614-355-2822
Jennifer Hess | Husbandry Manager
jennifer.hess@nationwidechildrens.org | p 614-355-3552
Caitlin Haller | Husbandry Supervisor
caitlin.haller@nationwidechildrens.org
Erin Grove | Rodent Veterinary Technical Supervisor
erin.grove@nationwidechildrens.org
Ashley Artrip | Large Animal Veterinary Technical Supervisor
ashley.artrip@nationwidechildrens.org
Please keep all animal work within 6am-6pm Monday-Sunday
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